2020 Workshops

 OPERATIONS MANUALS: THE FOUNDATION TO CONSISTENT EXECUTION

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Documentation of your business' processes and procedures is the foundation to consistent execution of your franchise concept. Your Operations Manual becomes the core reference document for how to replicate your business methods for all franchisees and so must be thorough, clear and user-friendly. In addition, it must clearly specify what customer products and services, policies, marketing approaches, etc. are required for compliance with your franchise agreement. Learn key content that should be included as well as how to create a user-friendly Operations Manual in this Workshop.

All course materials are presented in English only. All attendees receive admission to the exhibits on all three days.

Rates

Advance: $130 includes exhibit hall admission and seminars
On-Site: $180 includes exhibit hall admission and seminars

Who Should Attend

Business owners who are strongly considering franchising and don't have processes and procedures fully documented, new franchisors who want to confirm that they have taken the right approach, managers with training accountability in an established chain poised to franchise, existing franchisors needing to update their Operations Manual.

This Workshop Will Look At

  • How to capture key business processes and procedures for the Operations Manual
  • What types of manuals are customary to provide to franchisees
  • What topics are usually covered in an Operations Manual
  • How a Start Up Manual differs from an Operations Manual
  • How to language materials for your reader and ensure that compliance requirements are clear and straightforward
  • How to craft manual content to avoid vicarious liability lawsuits
  • How formatting impacts ease of use and updating manuals