Richard Vernon Mentor - Dallas SCORE

I have over 30+ years with Ford Motor Credit. My expertise is finance and operations. I spent my career trouble shooting problem areas within dealerships and helping those dealers overcome their obstacles. I have a wealth of background in customer relations and a valuable insite into marketing research and how it can help your business.

Certified SCORE Mentor since July 2013. Experience in varied and broad elements of business.

Presenting in the following seminars/workshops:

Saturday, January 20, 2018
10:30 AM - 12:00 PM
Creating Lifelong Customers: The Business of Service

Booth 753

Presented by: Richard Vernon, Mentor, Dallas SCORE

Poor customer service encounters can drive down sales, create negative reviews and result in expensive campaigns to repair your brand. The process of acquiring customers can be costly, so once you've sold them, learn how to hold them. This workshop will discuss how to create a service strategy that strives to make every customer encounter an experience they will remember, value and expect.
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