Booth 753

Presented by: Linda Williams, Economic Development Specialist, U.S. Small Business Administration - Dallas/Fort Worth and Sheriff Osni, Executive Vice President, Dallas SCORE

The U. S. Small Business Administration helps turn business visions and dreams into reality through a strong network of resource partners that provide mentoring, counseling, technical assistance, and help with understanding the Federal government procurement process just to name a few services provided. This session explains how the SBA and its partners such as SCORE, the Small Business Development Centers, SBA lending partners and our government contracting specialists can help business owners and those individuals who are contemplating starting a business. Don’t miss this opportunity to learn about the many free and low cost services available to you as a business owner through the SBA.
Supported by U.S. Small Business Administration

Booth 753

Presented by: Derenda Fisher, Lender Relations Specialist, U.S. Small Business Administration - Dallas/Fort Worth and Mike Minton, Vice President Texas SBA Lending, Midwest Regional Bank

Finding adequate funding to successfully operate a small business is essential. Although a business owner may have enough funds open their new business, the owner may lack the funding necessary to keep their doors open. In this workshop, attendees will gain a basic understanding of the key steps to getting their business off the ground and learn about the various financing options available, what banks look for when lending money and what local resources are available to assist them in starting and growing their small business.
Supported by U.S. Small Business Administration

Booth 753

Presented by: James Laude, Certified Mentor, Dallas SCORE

In order to evaluate your business success, acquire money from lending institutions, and inform interested parties about your business, it is important to have a business plan. In this workshop you will learn about the elements of a sound and complete business plan, including business mission and goals, market analysis and positioning, financial and cash flow projections and much more. This plan will the basis for your launching and growing your business successfully.
Sponsored by

Booth 753

Presented by: Richard Vernon, Mentor, Dallas SCORE

Poor customer service encounters can drive down sales, create negative reviews and result in expensive campaigns to repair your brand. The process of acquiring customers can be costly, so once you've sold them, learn how to hold them. This workshop will discuss how to create a service strategy that strives to make every customer encounter an experience they will remember, value and expect.
Sponsored by

Booth 753

Presented by: Stan Booth, Mentor, Dallas SCORE

Any business MUST have a web presence today to be competitive as an estimated 70% of all purchases start with a web search. A franchise operation has special challenges, as the national brand website is managed by the franchisor and out of your control. We will cover all the other steps you can take to establish and manage your local web presence, as well as advertising, including social media, local and regional search engines, blogs etc. Also what questions you need to ask the franchisor about referrals they may receive and what restrictions there may be on your local web presence. In addition other steps you can take to create local links which will affect your web presence.
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